Residential Caseworker, Pittsfield, MA - A Key Program Inc. Employment Opportunity

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Residential Caseworker, Pittsfield, MA

Want to make a difference in the life of a child/teen? That’s what we do at the Key Program!  Gain experience to jump start your career in the human service or social service fields. We are seeking a Residential Caseworker to work in Pittsfield in our residential group homes for children and teens who are involved with the Department of Children and Families.

The Key Program is currently seeking a Residential Case Worker to work with children and adolescents in their group homes located in Pittsfield, MA. 

The Key Program is CDC compliant and takes every precaution to stop the exposure and spread of COVID-19.


  • A Bachelor's degree is preferred (i.e. Psychology, Sociology, Social Work, etc.), or
  • an Associates degree or college coursework with one year of human service experience required, or
  • a high school diploma or GED/HiSet with two (2) years of human service experience, required.
  • All candidates must be 21 years of age or older.
  • All candidates must have a valid state driver's license; and, have a legally registered and insured car for work use.
  • All candidates must have the ability to work a varied and rotating schedule including days, nights, weekends and some holidays. 

Responsibilities: The Residential Caseworker (RCW) works collaboratively as part of the treatment team and is responsible for the welfare of clients in Key’s residential programs. The RCW is directly responsible for the daily supervision of clients, the implementation of their individualized treatment plans, and the daily program activities and milieu. Due to the nature of the work and client needs, the RCW works a varied schedule that may exceed a forty-hour work week (full time). Part-time positions also available.

Some duties include:

  • Engage clients and develop positive, appropriate, supportive relationships utilizing a strength-based treatment approach
  • Assist clients with their routines and adhere to the program’s daily schedule
  • Assist clients in setting goals in accordance with their individualized treatment plans
  • Assist the supervisory and clinical team with case management responsibilities for our children/youth and families.
  • Implement proper supervision techniques to ensure clients are not a danger to themselves or others
  • Establish rapport and keeps parents/families updated with client status
  • Schedule and accompany clients to appointments
  • Contribute in client-related meetings, case presentations, and suggest treatment recommendations
  • Supervise or assist clients with self-administration of medication
  • Complete case documentation in a thorough, professional, and timely manner.

Benefits include: A competitive wage of $16.50 per hour; medical, dental and optical insurances; short-term disability and life insurance; training and professional development; tuition assistance; paid vacation and holidays; paid sick and personal time; retirement program; wellness benefit; pre-tax childcare, and more.

The Key Program is a private, non-profit human services agency whose mission is to assist at-risk and court-involved children/adolescents and their families to develop positive life skills so they may pursue productive and rewarding lives. Key works in conjunction with the MA Department of Children & Families (DCF), MA Department of Youth Services (DYS), the MA Department of Mental Health (DMH), the Children's Behavioral Health Initiative (CBHI) and the RI Department of Children, Youth & Families (DCYF) and is an agency provider of both community-based outreach services and residential treatment programming. 

All qualified applicants will receive consideration for employment without regard to their race or color, religion, sex, sexual orientation, gender identity or expression, disability, age, country of ancestral origin, or veteran status.